We answer all messages within 24 hours, usually earlier. We also kindly request that you do not leave a negative or neutral feedback without contacting us. We will try our absolute best to resolve any problems that you may have. We guarantee that this gemstone is accurately represented in this listing.Please look under the "Remarks" field in the listing which mentions which certificate is accompanying this particular gemstone. The certificate clearly mentions the carat weight, measurements, etc along with the confirmation that the gemstone is unheated / untreated. If you would like to have a certificate for a stone which does not come with a Free Certificate, just send us a message to know the extra cost. However, there is no import duty on gemstones in the USA, Europe and Canada. In other countries you may be looking at around 1% of the declared value for loose gems. The item "6.02-Carat Magical Pinkish Red Double-Star Ruby from Mokok" is in sale since Monday, December 24, 2012. This item is in the category "Jewelry & Watches\Loose Diamonds & Gemstones\Loose Gemstones\Ruby\Natural Rubies". The seller is "starruby-in" and is located in MUMBAI, MAHARASHTRA. This item can be shipped worldwide.